July 31, 2010
ZIP IT
Thanks, Zipcar, for the new vehicle (200 miles on the odometer), the FastTrak transponder (and with no extra service fee), and most of all, thank you for having a parking lot across the street from my home.
I love you, Zipcar!
July 29, 2010
LATHER, RINSE, REPEAT
Cat Flu
The Vicious Mrs. Parker
Jagged Little Pill
POLLS OPEN, NO WAITING
Beside their aversion to voting, what else do Meg, Carly, and Damon all have in common?
All three are GOP candidates.
(sigh)
July 27, 2010
July 26, 2010
THE SQUEEKY WHEEL
The following is the email response I received regarding the issues with a Hertz car rental this past Friday.
I'm very impressed with the tone of the letter and the fact that they addressed every issue I brought up with them.
Kudos, Hertz, you may have retained me for life.
Thank you for taking the time to share your concerns regarding your recent rental experience with us.
I agree that the customer service ball was dropped in this instance and I can totally understand your frustration. I sincerely apologize for what happened with the vehicle and the conduct of the Hertz personnel. Let me please say that I am really glad that you are okay and that no one was injured. I have also confirmed that the rental was closed at 11:00 a.m. the same day of the rental and there are no charges for the rental. Scott, I am sorry for everything you have gone through and certainly hope that you will give us another chance to regain your trust.
All Hertz vehicles are required to undergo strict maintenance and servicing procedures prior to being released for rental. Unfortunately, certain mechanical problems can occur unexpectedly. As a gesture of our concern, $100.00 coupon are being mailed to you separately. We trust you will allow us the opportunity to regain your confidence in Hertz.
I would like to take this opportunity to thank you again for expressing your concerns. We appreciate your business and look forward to serving you again soon.
Sincerely,
Customer Correspondence Administrator
BOYCOTT HERTZ
Or so I thought.
I picked up the car around 10am and began my one day rental. I was supposed to spend the afternoon in the Eastbay with some cousins. As I was merging onto Interstate 880 after crossing the Bay Bridge, the gas pedal stopped working, the dashboard lights went out, the engine revved up on it's own and the speedometer needle dropped to zero. The car behind me had to swerve from hitting me. It was pretty scary.
The Chevy Malibu that I was given had only 25 miles on it, so it's pretty amazing that a car so fresh off the assembly line, failed.
I managed to get control of the car and when I got to my destination, called the Hertz roadside emergency department and they immediately arranged for a pick up of the car. I was told I could go to the Oakland Airport to pick up a replacement, but I replied that I didn't have time and would just take BART home. I was also told they could not issue a credit to my Visa, as I would have to go back to the original rental office to have that done. Fine, not a big deal.
Or so I thought.
On Sunday, I walked to the Hertz office on O'Farrell Street to do just that. Not only was the counter person unable to do issue the credit, they were unwilling to even call to confirm that the car was picked up by their tow service. It was up to me to have the tow reference number, which wasn't given to me at the time of the incident. He did offer to call on Monday morning but only after I made a stink about having to do all the leg work so far. As a Hertz #1 Gold Club member, I had assumed that I would get some kind of dedicated service, but that's what I get for assuming.
I called the emergency road service hotline and they weren't any help, either. They wouldn't even give me the tow reference number and I was referred back to the office where the rental originated. I very tersely responded "why would I do that, they referred me to you. Why can't you just call them and confirm that the car was picked up?" She offered to give me the number of that office again, to which I replied "Sweetheart, I just came from there, I have the number" and hung up.
As of this morning, the charges continue to accrue, since the rental still shows as not being returned. What really upsets me the most about this was that I was given a car that almost caused an accident, and one that could have caused serious injury (or even death), and NOT ONCE did someone say "I'm sorry this happened and I'm glad you're OK. Let me see what I can do for you." There seemed to be more concern about where the car was rather than if I was Ok. Also, I'm surprised that there wasn't something on my rental record that the car had been picked up.
But then, I suppose that's asking too much from customer service, these days.
Today's entry will be updated as the day progresses. I'm sure I will be on the phone more than once later this morning (sigh).
July 25, 2010
July 24, 2010
PICTURE THIS
July 23, 2010
HOLLYWOOD, SHMOLLYWOOD
July 21, 2010
THANKS A LOT, JOHN MCCAIN
Oh wait, yes I do. You're a fame-seeking media-whore who sold herself out for the millions of dollars you've made as an "author" and Fox News contributor.
A couple of days had passed since Ms. Palin had received any news coverage, so it sounds like she was feeling a little ignored when she tweeted the following:
(sigh)
For the record, I do not really have an issue with this, although I admit that I raised my eyebrows a bit when I first read about it. It's a private land deal and is costing tax payers nothing. I also understand why people are feeling the way they are about this, however, not every Muslim is a terrorist (just like not every priest is a pedophile).
This is a New York City NON-issue and is not one that Americans need to get their panties in a wad about. It should be a debate between the local citizens of Manhattan and their planning commission only, not political pundits on cable news shows.
So, hey Sarah, shut up and stop using fear as reason.
July 20, 2010
HIGH YELLOW
LOST SAN FRANCISCO
July 19, 2010
THE MIRROR CRACKS
July 18, 2010
July 17, 2010
TODAY IN SPORTS . . .
Flo texted me this pic from the game and I got so excited at the thought of being home again and able to see my team play in person all the time!
THE MOST RIDICULOUS CITY IN THE WORLD IS . . .
July 16, 2010
FEED ME, SEYMOUR
July 15, 2010
BLOW OUT THE CANDLES
July 13, 2010
BACK TO THE FUTURE - 1985
BATTER UP
LOST SAN FRANCISCO
DRINKING THE KOOL-AID
In spite of an unwavering allegiance with a network provider that (at best) offers very poor service, in spite of the manufacturer first blaming broken antenna issues on users holding the phone incorrectly, in spite of a Class-Action lawsuit that was recently given the greenlight and in spite of a Consumer's Report article that gives this phone a thumbs-down, people are STILL running all over each other to own this phone.
Amazing. Absolutely amazing.
July 12, 2010
July 11, 2010
IF THE ACADEMY HAD ANY BALLS . . .
July 9, 2010
HAPPY 50TH ANNIVERSARY, ATTICUS
BASIC ANATOMY 101
July 8, 2010
TRIBUTE
Ten years ago today, I boarded a plane from JFK to SFO to attend the funeral of my grandmother, Flora King, who had passed away earlier that morning.
July 7, 2010
SEXY HAUS FRAU
BULLSEYE
BEER TO BREAKERS
It's supposed to be a charity foot race, not a "Mardi-Gras-style" drinking competition, people.
They also plan to crackdown on naked runners, which I applaud because it's usually the one's you DON'T want to see naked who are running naked.